Travel Agreement
Please review these Terms and Conditions carefully, as they form the legal agreement between you and Epicurean Voyages LLC (“we,” “us,” or “our”). By booking a trip, you (“you” or “your”) and all individuals traveling with you agree to the terms outlined below.
Accuracy of Itineraries & Services
We carefully design our itineraries to provide an accurate representation of your travel experience. However, changes may occur due to unforeseen circumstances, such as weather, availability, or changes to third-party services. We reserve the right to amend the itinerary or substitute services with similar high-quality alternatives without prior notice.
Acceptance of Risk
Some activities may involve personal risk (e.g., hiking, horseback riding, boating, or visits to remote areas). By participating, you acknowledge and accept the risks associated with this activity. You are responsible for your safety and should follow all instructions and guidelines provided. Participation is voluntary—if an activity feels uncomfortable, you are not required to take part.
Limits of Responsibility
Epicurean Voyages LLC, organized by Jessica Ortiz, serves as an agent for independent suppliers (e.g., hotels, airlines, restaurants, tour operators). We do not own or control these third parties and are not liable for their actions, omissions, or service interruptions. Your acceptance of any tickets, reservations, or services signifies agreement to this limitation of liability.
Force Majeure
We are not responsible for any failure to perform or delays due to circumstances beyond our control (“Force Majeure”). This includes but is not limited to natural disasters, extreme weather events, political unrest, labor strikes, health emergencies, pandemics, equipment failures, or transportation issues.
Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance to cover potential losses, including trip cancellation, medical emergencies, personal liability, delays, and lost luggage.
To support your planning, we’ve partnered with Seven Corners, a trusted travel insurance provider offering 24/7 emergency assistance and tailored protection for travelers.
➡ Click here to explore a recommended plan or call Seven Corners Digital Sales Rep Violetta Wooster directly at 317-582-2608 or Violetta.Wooster@sevencorners.com, providing company Name: Epicurean Voyages LLC*
*Using our company account ensures added support if you need to file a claim.
Health & Safety
You are responsible for managing your health during the trip. Please inform us at the time of booking of any medical conditions, allergies, or dietary restrictions so we can make reasonable accommodations where possible.
Group Travel Expectations
Courtesy and respect are essential for a smooth and enjoyable group experience. You agree to conduct yourself with consideration for others and to follow the Epicurean Voyages Code of Conduct (see below), which you acknowledge and accept as part of this agreement.
Jurisdiction
This agreement is governed by the laws of the State of New Hampshire, and any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of the State of New Hampshire.
Contact Information
Owner: Jessica Ortiz
Epicurean Voyages LLC
252 Daniel Webster Hwy Suite 1277
Nashua, NH 03062
+1 (617) 937-9087
taste@epicureanvoyages.com
CODE OF CONDUCT
Epicurean Voyages LLC is dedicated to providing enriching, respectful, and memorable experiences for all our guests on tours. This Code of Conduct is designed to foster a safe, inclusive, and supportive environment that promotes learning, discovery, and connection. By participating in the tour, you agree to follow these guidelines:
Behavior
Treat all fellow participants, instructors, local guides, and hospitality staff at wineries, restaurants, and hotels with courtesy and respect. Discrimination, harassment, or disruptive behavior of any kind will not be tolerated.
Punctuality
Be ready and on time for all scheduled activities. Winegrowers, chefs, and hosts dedicate valuable time to our visits—we honor their hospitality by adhering to their schedules.
Engagement
Listen attentively during talks, tour guides, and tastings. Please avoid side conversations or phone use during presentations to ensure that all guests can fully enjoy and learn from the experience.
Participation
Contribute thoughtfully to group discussions. Ask relevant questions and allow others space to engage. We value inclusive and balanced dialogue.
Education
To enrich your experience, we recommend that you familiarize yourself with the designated region’s historical, cultural, and food heritage before your trip. Educational resources may be provided depending on the selected itinerary to ensure a shared foundation of knowledge.
Dress Code
Smart-casual attire and comfortable shoes are recommended for winery visits, meals, and cultural site tours unless otherwise stated.
Alcohol Consumption
Please drink responsibly and enjoy alcohol consumption in moderation. This consideration allows everyone to enjoy each other’s company and ensures that everyone stays alert for our early starts, fully engaging in the educational aspects of the tour.
Scent-Free Environment
Please refrain from wearing perfumes, colognes, or strongly scented products during wine tastings. These interfere with your sensory experience and may affect others.
Mobile Phone Etiquette
Kindly silence your phone during group activities. If you must take a call, please step away discreetly.
Respect for Local Culture
Be mindful of the customs, language, and traditions of the regions we visit. A spirit of curiosity and respect enhances both your experience and that of our hosts.
Environmental Responsibility
Please help us protect the landscapes and vineyards we visit. Dispose of waste properly.
Photography Etiquette
Always ask before photographing individuals or private spaces. Some venues may have restrictions; please respect them.
Smoking
Smoking is not permitted during group activities or inside venues. Please use the designated smoking areas located away from the group.
Group Consideration
Please be considerate of fellow travelers—share space, practice patience, and help create a positive group atmosphere.
No Solicitation
This is a non-commercial experience. Please refrain from promoting or selling personal products or services during the tour. We prioritize collective learning and shared experiences.
Safety
Follow all safety guidelines provided by the tour manager and venues. Please inform us in advance of any health concerns, allergies, or special dietary needs.
Concerns
We are committed to resolving issues promptly and appreciate constructive feedback. If any concerns should arise, please communicate them to the tour manager immediately, respectfully, and in a productive manner.
Failure to comply with this Code of Conduct may result in a verbal warning. Serious or repeated violations may result in removal from the tour without a refund and/or future booking restrictions. We reserve the right to deny participation to individuals with a history of misconduct or those who have failed to comply with these standards.
Refund & Cancellation Policy
At Epicurean Voyages LLC, we specialize in crafting personalized, high-touch travel experiences. Due to the custom nature of our services and our commitments to partners on your behalf, we have established the following refund and cancellation policy to ensure clarity and fairness.
Deposits
All bookings require a non-refundable deposit, typically 30% of the total trip cost. This deposit is essential to:
- Confirm your booking
- Initiate the itinerary design process
- Secure reservations with third-party providers
The deposit reflects the significant time and commitments involved from our partners from the outset.
Cancellation Timeline & Refund Policy
Cancellations must be submitted in writing. Refund eligibility is determined by the date of cancellation:
- 61 days or more before departure:
Eligible for a refund of up to 50% of the balance paid (excluding the deposit). - 31 to 60 days before departure:
Eligible for a refund of up to 25% of the balance paid (excluding the deposit). - 30 days or less before departure:
No refunds will be issued.
Please note: Refunds are not guaranteed and are contingent upon recoverable costs from our suppliers.
Future Travel Credit Option
In some cases, we may offer a non-transferable travel credit for a future Epicurean Voyages experience. This credit:
- Is valid for up to 12 months from the original travel date
- Is subject to availability and the terms set by our partners
- May be used to reschedule your trip or book a new experience, whenever possible
We will collaborate with our partners to reschedule your trip or provide travel credit whenever possible.